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Terms of Use for the HeyPets Website and App

Last updated: 09/09/26

General

1. Welcome to HeyPets, a digital venture operated by E.K.A.G Apps Ltd., Private Company No. 517275624 (hereinafter: "the Company").

1.2. The Company operates the HeyPets website and the HeyPets mobile application, as well as additional digital services related to the venture, as they may be from time to time (hereinafter collectively: "HeyPets", "the Platform" or "the Service").

1.3. These Terms and Conditions of Use (hereinafter: "the Terms") govern the relationship between the Company and any person who uses the website, the application and the services offered through them (hereinafter: "the User").

1.4. Use of the Platform, including browsing the website, downloading the application, registering, opening an account or using any of the services offered therein, constitutes acceptance of these Terms and of the Company's Privacy Policy, as updated from time to time.

1.5. A User who does not agree to the Terms, in whole or in part, is requested not to use the Platform.

1.6. The Terms are drafted in the masculine form for convenience only; however, they are intended for all genders alike.

1.7. Section headings are provided for convenience only and shall not be used for the purpose of interpreting the Terms.

1.8. The Company may update these Terms from time to time, inter alia following changes in the services, the features, the law or the manner in which the Platform operates. To the extent required by law, appropriate notice of a material change shall be given to Users.

2. Nature of the Service

2.1. HeyPets is a digital platform intended, inter alia, for pet owners, private users, businesses, service providers, non-profit organizations and other parties.

2.2. The services offered on the Platform may include, inter alia:

  • a. Creation of a user profile and pet profiles;
  • b. Locating Users and pets according to location, distance, characteristics and preferences;
  • c. Facilitating contact between Users;
  • d. Chat services, including the ability to send text, images and/or voice messages;
  • e. Reporting lost and/or found pets;
  • f. Management of a digital medical record for pets;
  • g. Storage of information regarding vaccinations, treatments, medical documents, images and other records;
  • h. Receipt of reminders regarding vaccinations, treatments or other matters relating to the pet;
  • i. Locating businesses, organizations and service providers according to location and additional parameters;
  • j. Publication of animals offered for adoption and facilitating contact between the parties;
  • k. Business profiles and services for businesses;
  • l. Ratings and reviews;
  • m. A feed of content, images, videos, Stories and other content;
  • n. Services and features based on artificial intelligence;
  • o. Subscriptions and paid services;
  • p. Rewards programs, tasks and virtual coins;
  • q. Display of advertisements and commercial content;
  • r. Any additional service, product or feature that the Company may elect to add in the future.

2.3. The Company does not undertake that all services will be available to all Users, in every country, on every device or at all times.

2.4. The Company may add, remove, modify, update or discontinue any service, feature or option on the Platform, subject to the provisions of the law.

3. Registration and User Account

3.1. Use of certain services requires opening a user account.

3.2. Registration may be carried out by means of e-mail, telephone number, a Google, Apple or Facebook account, or any other means that the Company may permit from time to time.

3.3. The User undertakes to provide true, complete, accurate and current information upon registration and throughout the use of the Platform.

3.4. It is prohibited to open an account in the name of another person without lawful authorization, to impersonate another person, to provide misleading information or to use an identity that does not belong to the User.

3.5. The User is responsible for maintaining the confidentiality of the login credentials to his or her account and for any activity carried out through his or her account, subject to the law.

3.6. In the event of a suspected unauthorized use of the account, the User must notify the Company as soon as possible.

3.7. The Company may require verification of certain details as a condition for the use of certain services.

3.8. The User may request the deletion of his or her account in accordance with the options offered in the application and the Company's Privacy Policy.

4. Age of Users

4.1. Use of the Platform, opening a user account and receiving the services offered through HeyPets are permitted only to persons aged 18 and over.

4.2. By registering on the Platform and/or opening a user account, the User declares and confirms that he or she is at least 18 years of age and possesses the legal capacity required to enter into these Terms and to use the services of the Platform.

4.3. As part of the registration process, the Company may require the User to provide his or her date of birth and/or other information required in order to verify compliance with the age requirement. The User undertakes to provide true and accurate information and not to provide false or misleading details for the purpose of circumventing the age restriction.

4.4. A person under the age of 18 may not register on the Platform, open a user account or use services that require an account, even if consent thereto has been given by a parent, guardian or another person on his or her behalf.

4.5. Should it come to the Company's attention, or should the Company have reasonable grounds to suspect, that an account has been opened or is being operated by a person under the age of 18, the Company shall be entitled to take reasonable measures to investigate the matter, to restrict or suspend the use of the account and, where appropriate, to close the account and to act with respect to the information associated with it in accordance with the Privacy Policy and the provisions of the law.

4.6. A parent, guardian or other person who believes that a person under the age of 18 has opened an account or provided personal information through HeyPets may contact the Company at support@heypetsapp.com, and the Company shall examine the inquiry and act in accordance with the circumstances and the provisions of the law.

5. User and Pet Profiles

5.1. The User may, in accordance with the options available on the Platform, create a personal profile as well as a profile for a pet.

5.2. The User is fully responsible for the accuracy of the information he or she enters, including the pet's details, breed, age, medical condition, images, characteristics and behavior.

5.3. The Company does not undertake to review or verify information entered by Users.

5.4. The User undertakes not to publish false or misleading information, or information that he or she has no right to publish.

6. Location Services and Meetings Between Users

6.1. Some of the HeyPets services are based on the location of the User and/or the pet, including locating nearby Users, pets, businesses, services and reports.

6.2. Use of these services may require granting permission to access location data.

6.3. The scope of the collection, retention and use of location data shall be set out in the Company's Privacy Policy.

6.4. The Company does not warrant the accuracy of location data, distance data or search results.

6.5. Any physical meeting or engagement between Users resulting from the use of HeyPets is undertaken at the Users' own initiative and responsibility.

6.6. The Company is not a party to any meeting between Users and is not responsible for their conduct, their identity, the behavior of the animals, bodily injury or property damage, bites, accidents or any other event occurring in the course of such a meeting, subject to the provisions of any applicable law.

6.7. The User is required to exercise judgment and reasonable precautions when contacting or meeting another User.

7. Chat and Communication Between Users

7.1. HeyPets may enable communication between Users by means of messages, images, voice messages and additional means of communication.

7.2. The User undertakes not to use the communication services for the purpose of harassment, threats, impersonation, unlawful advertising, the sending of offensive content or any act prohibited by law.

7.3. Users may, in accordance with the options available in the system, block other Users and report inappropriate activity or content.

7.4. The Company may review reports and take reasonable actions, including the removal of content, restriction of use, suspension or blocking of an account.

8. Lost or Found Pets

8.1. HeyPets enables Users to publish information regarding a pet that has been lost and/or found.

8.2. Such a publication may include an image, a description, contact details and the location where the pet was last seen.

8.3. The publishing User is responsible for the accuracy of the information and for being entitled to publish it.

8.4. The Company does not necessarily verify the identity of the publisher, his or her ownership of the pet or the accuracy of the report.

8.5. The Company does not undertake that the pet will be found as a result of the use of the Service.

8.6. A User who contacts a person following such a report does so at his or her own responsibility and is required to exercise judgment and caution.

9. The Pet's Medical Record

9.1. HeyPets may enable the User to maintain a digital record for the pet, including, inter alia, vaccinations, treatments, examinations, documents, images, reminders and additional information.

9.2. Responsibility for entering the information, and for its accuracy, currency and completeness, rests with the User and/or the party who entered it.

9.3. The Company is not a medical or veterinary institution and does not review or verify the accuracy of the medical information.

9.4. The digital record does not constitute a substitute for a medical record maintained by a veterinarian, nor is it a substitute for veterinary examination, diagnosis, treatment or advice.

9.5. The User is responsible for keeping independent copies of documents and information that are important to him or her, and HeyPets should not be relied upon as the sole storage location for any material medical document.

10. Veterinary Information and Artificial Intelligence

10.1. HeyPets may make available to Users tools based on artificial intelligence, including a chat or a system that provides general information on matters relating to pets.

10.2. Information generated by means of an artificial intelligence system is intended for general informational purposes only.

10.3. Such information does not constitute, and is not intended to constitute, a diagnosis, medical advice, a treatment recommendation or a substitute for consultation with a licensed veterinarian.

10.4. Artificial intelligence systems may generate information that is erroneous, partial, inaccurate or unsuitable to the circumstances of the animal.

10.5. In the event of a suspected medical condition, injury, poisoning, change in behavior, emergency or any other doubt, a licensed veterinarian should be consulted, and the information presented on the Platform should not be relied upon.

10.6. The Company shall not be liable for any medical or other decision made on the basis of the output of an artificial intelligence system, subject to any applicable law.

11. Animal Adoption

11.1. HeyPets may enable the publication of animals offered for adoption and facilitate contact between publishers and Users interested in adoption.

11.2. In this context, HeyPets serves solely as an intermediary platform and is not a party to any agreement or engagement between the publisher and the adopter.

11.3. Unless expressly stated otherwise, the Company does not verify the identity of the publisher, his or her ownership of the animal, the health or behavioral condition of the animal, the suitability of the adopter or the accuracy of the information published.

11.4. Responsibility for carrying out the necessary checks prior to handover or adoption rests with the parties themselves.

11.5. The Company is not responsible for the outcome of the adoption or for any dispute, damage, expense or claim arising therefrom, subject to the law.

12. Businesses and Service Providers

12.1. HeyPets may display businesses, organizations and service providers and enable them to establish business profiles and to publish information, products, services, offers and content.

12.2. The appearance of a business on the Platform does not constitute approval, recommendation, supervision, certification or any undertaking on the part of the Company with respect to the business, its services, its licenses or their quality.

12.3. The User is responsible for independently examining the business and the suitability of the service to his or her needs.

12.4. The Company is not a party to any engagement between a User and a business, unless expressly stated otherwise with respect to a particular service.

12.5. Business Users undertake to publish only true, lawful and current information.

12.6. The Company may remove any business profile or business content that violates the Terms, the law or the Company's policies.

13. Reviews and Ratings

13.1. To the extent that the posting of reviews and ratings is made available, the User undertakes to publish genuine reviews based on actual experience.

13.2. It is prohibited to publish a review that is false, misleading, offensive, threatening or defamatory, or a review intended to extort a benefit.

13.3. The Company may remove a review or rating where there is a reasonable suspicion of a violation of the Terms or the law.

13.4. The mere display of a review does not indicate its adoption or approval by the Company.

14. Subscriptions and Paid Services

14.1. The Company may offer subscription plans and paid services, including Premium, Gold, Business and additional plans.

14.2. The scope of the services and features included in each plan shall be presented to the User at the time of purchase.

14.3. The prices of subscriptions and services shall be in accordance with the price displayed in the application and/or in the relevant app store at the time the purchase is made.

14.4. The Company may update from time to time the types of subscriptions, the scope of services, the benefits and the prices, subject to the law and to the presentation of the required information to the User.

14.5. Payments made through the Apple App Store or Google Play shall also be subject to the terms and policies of the relevant store.

14.6. Automatic renewal, cancellation of a subscription and refunds shall be carried out in accordance with the purchase terms presented to the User, the provisions of the relevant store and the applicable law.

14.7. Nothing in these Terms shall derogate from any right of cancellation or any other consumer right that cannot be contracted out of under the law.

15. HeyPets Coins and Rewards Program

15.1. The Company may operate a rewards program under which points and/or HeyPets virtual coins may be accumulated (hereinafter: "HeyPets Coins").

15.2. HeyPets Coins are accumulated by completing tasks and activities that the Company may present in the application from time to time, such as sharing the application, properly reporting a malfunction, viewing advertisements and additional tasks permitted under the law and under the terms of the relevant platforms.

15.3. HeyPets Coins cannot be purchased with real money.

15.4. HeyPets Coins are intended for internal use within the Platform for the purpose of obtaining subscriptions, benefits and/or services that the Company may allow to be redeemed by means thereof.

15.5. The Coins are not money, currency, a means of payment or a financial asset, and they have no monetary value outside of HeyPets.

15.6. The Coins cannot be redeemed, withdrawn or converted into real money and are not transferable between Users, unless the Company expressly permits this in the future.

15.7. The Company may determine and modify the types of tasks, the number of Coins awarded for a task, the accumulation limits and the manner of redemption, subject to the law.

15.8. The Company may cancel Coins obtained through fraud, abuse, automated activity, false reporting, manipulation or in any manner that violates these Terms.

16. Advertisements and Commercial Content

16.1. HeyPets may display advertisements, sponsored content, offers from businesses and other commercial content.

16.2. The Company is not responsible for content published by third parties, or for the products or services offered by them, subject to the law.

16.3. The User is responsible for examining any commercial offer prior to entering into an engagement.

16.4. Where content constitutes advertising or sponsored content, the Company shall act to label it in accordance with the provisions of the law applicable to it.

17. User Content

17.1. A User may upload to the Platform images, videos, texts, messages, documents and other content, in accordance with the options available in the Service.

17.2. The User declares that he or she holds the rights required in the content uploaded and that its publication does not infringe the rights of any third party.

17.3. Ownership rights in content uploaded by the User shall remain with the User and/or the holder of the rights therein.

17.4. By uploading content to the Platform, the User grants the Company a non-exclusive, royalty-free license to use, store, copy, process, adapt and display the content to the extent required for the operation of HeyPets, the provision of the Service, its security and its development, and in accordance with the Privacy Policy and the law.

17.5. Nothing in the foregoing shall grant the Company the right to make independent commercial use of a User's image for the purposes of the Company's external advertising, where separate consent is required for such use under the law.

18. Prohibited Content

18.1. It is prohibited to publish or transmit through HeyPets any content that:

  • a. is unlawful;
  • b. is threatening, harassing or offensive;
  • c. involves impersonation or false information;
  • d. infringes copyright, trademarks, privacy or other rights;
  • e. encourages the abuse of animals;
  • f. involves unauthorized commercial activity;
  • g. contains malicious code, a virus or any means liable to harm the system;
  • h. is intended to defraud Users or the Company;
  • i. violates the Terms or the provisions of the law.

18.2. The Company may remove or restrict access to such content and take measures with respect to the User's account.

19. Prohibited Use of the Platform

19.1. It is prohibited to reverse engineer or copy the Platform, to circumvent security mechanisms, to perform scraping, to use bots or to access the system by automated means without the Company's approval.

19.2. The Platform may not be used for the purpose of building an independent database, copying Users or businesses, distributing spam or engaging in competing activity.

19.3. It is prohibited to attempt to gain access to any account, information, server or system that the User is not authorized to access.

20. Intellectual Property

20.1. All rights in the Platform and in the Company's systems, including code, software, design, interfaces, databases, algorithms, processes, technology, graphics, icons, texts and original content of the Company, belong to the Company and/or to the rights holders who have authorized the Company to use them.

20.2. The HeyPets name, the logo and the marks associated with the venture are intellectual property assets of the Company and/or are lawfully used by it.

20.3. It is prohibited to copy, reproduce, distribute, publish, sell, modify or make commercial use of the intellectual property without the prior written consent of the Company.

20.4. Use of the Platform grants the User a personal, limited, revocable, non-exclusive and non-transferable right of use, in accordance with the Terms.

21. Privacy and Data Protection

21.1. In the course of the use of HeyPets, the Company may collect and process personal information and additional information in accordance with the nature of the services.

21.2. The collection of information, the purposes of its use, its retention, its transfer to third parties, its transfer outside of Israel, the rights of the User and the means of contact regarding privacy matters shall be set out in the HeyPets Privacy Policy, which constitutes an integral part of these Terms.

21.3. The Company may engage external technology and service providers for the purpose of operating the Service, including cloud services, analytics, artificial intelligence, user authentication, messaging and other services, as set out in the Privacy Policy.

21.4. For inquiries regarding privacy, information and the deletion of information, please contact: support@heypetsapp.com.

22. Availability of the Service

22.1. The Company shall use reasonable means to operate HeyPets in a proper and continuous manner; however, it does not undertake that the Service will be available at all times and without interruptions or malfunctions.

22.2. The Service may be unavailable, inter alia, due to maintenance, updates, a malfunction, a security incident, a malfunction at an external provider or circumstances beyond the Company's control.

22.3. The Company may carry out changes, updates and maintenance to the system as necessary.

23. Limitation of Liability

23.1. HeyPets is provided for the User's use in accordance with its characteristics and limitations as they may be from time to time.

23.2. The Company does not warrant that information originating from Users, businesses or third parties will be true, complete or accurate.

23.3. The Company is not a party to engagements between Users, between a User and a business, between an adopter and a person handing over an animal, or between a User and a service provider, unless expressly stated otherwise.

23.4. The Company is not responsible for the conduct of any User, business, service provider or animal.

23.5. Subject to any applicable law, the Company shall not be liable for indirect or consequential damage, loss of profit, loss of business opportunity or damage arising from unreasonable reliance on the content of a User or a third party.

23.6. Nothing in the Terms shall exempt the Company from liability that cannot be excluded or limited under the law.

24. Indemnification

24.1. A User who has violated the Terms or the law, as a result of which the Company has incurred damage, expense or liability towards a third party, shall indemnify the Company for the direct and reasonable damage caused to it as a result of the violation, subject to the law.

24.2. The foregoing shall apply, inter alia, in the event of infringement of third-party rights, the uploading of content that the User has no right to publish, unlawful use of the Platform or the provision of false information.

25. Suspension and Closure of Account

25.1. The Company may restrict, suspend or close a user account in the event of a violation of the Terms or the law, suspected fraud or abuse, harm to other Users, harm to the security of the Service or other circumstances that reasonably justify such action.

25.2. The Company may remove content that violates the Terms or the law.

25.3. Where possible and appropriate in the circumstances, the Company shall be entitled to give the User a warning or an opportunity to remedy the violation prior to closing the account.

25.4. Provisions regarding the retention and deletion of information following the termination of the account shall be in accordance with the Privacy Policy and the law.

26. Future Services and Products

26.1. The Company may in the future expand the activities of HeyPets and offer additional products and services, including the sale of pet products, food, toys, collars, accessories and additional services.

26.2. To the extent that a Marketplace or an e-commerce service is launched in the future, the Company shall be entitled to establish specific and additional terms for such service.

26.3. In the event of a conflict between these Terms and specific terms applicable to a particular service, the specific terms shall prevail with respect to that service.

27. Activity Outside of Israel

27.1. HeyPets may be available to Users in various countries.

27.2. The technical availability of the Service in a particular country does not constitute an undertaking that every service or feature is adapted to the local law of that country.

27.3. The Company may restrict the Service, in whole or in part, by country or region.

28. Links and Third-Party Services

28.1. The Platform may include third-party links, services, content or integrations.

28.2. Use of third-party services may be subject to the terms and privacy policy of that third party.

28.3. The Company does not control external services and is not responsible for their content or their operation, subject to the law.

29. Changes to the Terms and the Service

29.1. The Company may update the Terms from time to time.

29.2. The date of the most recent update shall be indicated at the top of the Terms.

29.3. In the event of a material change to the rights or obligations of the User, the Company shall act to provide notice or to obtain additional consent, to the extent required by law.

30. Assignment of Rights

30.1. The User may not assign to another his or her rights or obligations under these Terms without the prior written consent of the Company.

30.2. The Company shall be entitled to assign its rights and obligations in connection with HeyPets in the context of a restructuring, merger, acquisition, sale of business or transfer of the venture, subject to the law and to the preservation of the Users' rights applicable under the law.

31. Governing Law and Jurisdiction

31.1. These Terms and the use of HeyPets shall be governed by the laws of the State of Israel.

31.2. Local jurisdiction over any dispute relating to the Terms or to the use of the Service shall be vested in the courts having competent jurisdiction under the law.

32. Miscellaneous

32.1. If any provision of the Terms is determined to be unlawful or unenforceable, this shall not affect the remaining provisions of the Terms.

32.2. The Company's refraining from exercising any right shall not constitute a waiver thereof.

32.3. These Terms, together with the Privacy Policy and any specific terms for particular services, to the extent they exist, constitute the set of terms applicable to the use of HeyPets.

33. Contact

The Platform is operated by: E.K.A.G Apps Ltd., Private Company No. 517275624, which operates the HeyPets venture.

General e-mail: info@heypetsapp.com

E-mail for support and for inquiries regarding privacy and information: support@heypetsapp.com

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